The UPS Store in 265 Eastchester Drive #133

Customer Reviews about The UPS Store:

• ★ ★ ★ ★ ☆
  July 3rd, Monday, I paid this UPS store $66 to pack and ship a eBay item I had sold destined for NYC. By Thursday July 6 eBay was sending me emails that the tracking # was inactive. Friday July 7, I go back to this store, produced my $66 shipping receipt and asked where my shipment was. The clerk scanned my receipt and could not tell me where it was and that the clerk I had dealt with earlier in the week would be in contact with me. 2 pm Friday, 5 days after leaving my item for packaging and shipment with this UPS store I receive a call from the lady that originally took my order to be informed it was still in their possession and would be shipped that afternoon, 5 (five) days after I left it with them. Reason for the delay was they were overwhelmed with packages. Had I known it would take 5 days to ship my item which made me look like a liar to eBay and ruined my 100% rating with them for efficiency, I would have taken my business elsewhere. eBay items are time sensitive. I received a refund for the freight, $38 after complaining about the lousy service but still was charged the remainder for packaging. Bad way to do business! Buyer beware if you ship anything from this location and it is time sensitive! UPDATE: The franchise owner contacted me personally and apologized for the service I received from his location and agreed that this is not the way things should work and he refunded me the entire shipment fee of which I did appreciate. 5 stars, no, but 4 stars for being business like, honest and straight with me.
  By lincoln cent, April 20, 2017

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